Billington Farms Reviews
Billington Farms Customer Reviews (9)
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Zero customer service and no product....
Paid for product months ago and it went over a month and a half without the item being shipped (paid for 3-5 day shipping). Canceled that order and was refunded. Decided to give them another chance and ordered the same item again, same $8 3-5 day shipping and showed item was to be delivered between July 9th and July 11th and it is now a month later. Tried contacting support via their "chat" numerous times and still no response, also used their online contact form and email and no response whatsoever. Probably out the $30, read other reviews showing that im not the only one this same thing happened too. Apparently thats how they run their business... take your money and not send you the items then ignore all attempted contact.
Not receiving my order
I placed a order on June 28th 2023 and it said I would receive my order July 3-5 and it has sat confirmed I've tried contacting someone and cannot get a response or my order
Billington Farms Customer’s Q&A
Billington Farms FAQs
About billingtonfarms.com Prices and Cost?
Billington Farms offers a variety of scented candles. The Race Fuel Scented Candle is priced at $24.00 USD. They also offer the Gasoline Scented Candle, JP-8 Fuel Scented Candle, and 100LL Fuel Scented Candle starting from $14.00 USD. Other offerings include the Maple Syrup and Spaghetti Scented Candles, Swirly Twirly Gumdrops candle, Candy Cane 100% Soy Wax Candles, and Gumdrop Buttons, 100% Soy Wax Gingerbread Scented Candles, all priced at $24.00 USD each. They also have a Saw Dust Scented Candle priced at $24.00 USD. All their candles are 100% Soy, Hand-poured, and Dye Free. Shipping costs are calculated at checkout and they offer pay in 4 interest-free installments for orders over $50.00.
About billingtonfarms.com Popular Products and Services?
Billington Farms is known for its unique range of scented candles. They offer a variety of scents, including Race Fuel, Gasoline, JP-8 Fuel, 100LL Fuel, and Saw Dust. They also have a line of holiday-themed candles like Maple Syrup and Spaghetti, Swirly Twirly Gumdrops, and Candy Cane. In addition to these, they have a Chlorine Scented Candle and a Permanent Marker scented candle, which are some of their most unique offerings. All their candles are 100% Soy, Hand-poured, and Dye Free. They also offer a Digital Gift Card for their customers.
Where are Billington Farms located?
There are several places named Billington Farms. One is the Billington Dairy Farm located at Ellenhall Manor Farm Eccleshall, Stafford ST21 6JQ. Another is the Billington Farms Candle Company, but its exact location is not specified. There's also a Billings Farm & Museum located in the village center of Woodstock, Vermont. Please note that the exact location might vary depending on the specific Billington Farms you are referring to.
About billingtonfarms.com Payment Method?
Billington Farms accepts online payments via Visa, Mastercard, and American Express. Please note that once an order is placed, no alterations can be made to its details or shipment address. Unfortunately, they are unable to cancel orders once they have been placed; all sales are considered final. Refunds, returns, or exchanges are not available. If you notice duplicate charges, please allow a few days for them to resolve automatically. If the issue persists and you are certain you placed only one order, please send an email to their support for further assistance. In the rare event of receiving damaged products, contact customer service within 48 hours, providing photos of the issue. If you received the wrong item, contact their support within 48 hours, including your order number and a photo of the incorrect item received.
billingtonfarms.com Return Policy?
Here are the details of the Shipping and Return Policy of Billington Farms:
Shipping Policy: All orders are hand made and processed within 7 to 21 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping charges for your order will be displayed at checkout. They offer Free Shipping within the USA.
Return Policy: They are happy to provide full refunds for returned items up to 7 days after your order is received. You can always contact them for any return question at their support email. Please inspect your order upon reception and contact them immediately if you receive the wrong item, so that they can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). They also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, they cannot accept returns on sale items or gift cards.
Refunds: In the case that your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.